The Duravant family of operating companies serve the food processing, packaging and material handling segments.
24/7 Service & Support
SupportPro is a global service organization specializing in supporting customers in the processing, packaging and material handling markets.
We bring a consultative approach to help optimize the performance of your equipment throughout its entire service life.
SupportPro delivers equipment lifecycle and service management programs shaped to each customer’s requirements. We are equipped to advance priority access to critical industrial bagging machine parts, deploy factory-trained equipment technicians on-site, and help execute an asset management plan including installation, start-up, preventative maintenance, and modernization. Our dedicated team of service technicians delivers fast, knowledgeable toll-free telephone, remote access programming, and on-site technical assistance. We have always been 100% committed to our customers’ success with industrial bagging machine parts. We understand our relationship starts the day you install your nVenia equipment and SupportPro is here to ensure you maximize your equipment investment.
nVenia Equipment is Supported With:
- Toll-free telephone technical assistance
- Rapid turnaround parts shipment
- Remote programming support
- Nationwide network of field service technicians with years of practical machine experience
Support Services Offered:
- Installation / Start-Up
- Preventative Maintenance
- Emergency Repairs
- Retrofit / Modernization
- Equipment Audits
- Machine Training
Exceptional Technical Service
Our Technical Support professionals average over 14+ years of experience and have a unique combination of machine building and field service responsibilities. When you call for technical support you are immediately connected to an experienced, expert technician in machine operation with extensive real world applications in a manufacturing plant just like yours.
On-Site & Remote Services
Our technical service team is skilled at diagnosing issues and taking corrective actions to minimize operational interruption. We offer both on-site trouble shooting and remote diagnostics to ensure machine optimization, minimized costs, and a quick return to peak productivity.
Preventative Maintenance & Training
We perform routine machine audits and have preventative maintenance initiatives to enhance the performance and longevity of our equipment. nVenia certified technicians offer multiple levels of training programs to increase the customer’s level of expertise on their equipment. These programs can be performed at our Wood Dale, Illinois, facility, or at your location.